Frequently Asked Questions

What year is it?

1903, but in an Alternate Universe. Read our World Background for more information!

How do I clear my RedM cache?

Clearing your RedM cache is simple, and can fix a lot of issues.

Press Windows + R. A "Run" prompt will appear.
Paste %localappdata%/RedM into the prompt and press Enter.
Open the "RedM Application Data" folder (it may not have a typical folder icon).
Open the "data" folder.
Delete all folders with the word "server-cache" (e.g. "server-cache", "server-cache-priv").

Why is the in-game UI messed up?

This is likely because you have a non-standard screen size. We only support a 1920x1080 screen resolution.

Go into RedM's home screen settings (not the in-game settings).
Click "Game".
Enable the "Fixed-size NUI" setting.

Why does RedM say I'm not Allowlisted, when I am?

Sometimes RedM and Discord lose their integration with each other, like they're having a bad connection on their phone call with each other.

Close out of RedM, and then also close out of Discord. You have to completely close out of Discord, even if it just minimized itself to your Windows taskbar tray.
- When in doubt, fully restart your PC.
Re-open Discord, and then RedM.
In RedM, attempt to connect to the Rainbow Railroad RP server again.

If you're still having difficulties after completing the steps above, please open a "Tech Support" ticket in the #open-a-ticket channel of our Discord, and we would be happy to assist you.

How do I connect via IP address?

You should be able to find us in RedM's list of servers. If for some reason you can't, you can connect via IP address.

On the RedM home screen, press the F8 key.
Paste the following: connect 66.135.7.186:30100.
Hit the Enter key.

Do I need to set up TeamSpeak?

Nope! We don't use TeamSpeak. We use RedM's built-in voice chat (Mumble). If you're having trouble hearing or being heard, go into the in-game Settings, go to Audio, and review/change your devices for input and output.

Why does the game run so slow?

We recommend going into RedM's in-game graphics settings and setting them to the lowest possible preset. Settings that worked fine in "vanilla" RDR2 won't necessarily perform the same in RedM (none of your settings should be on "Ultra").

Keep in mind RedM is reverse-engineered, so it's a miracle any of this works, much less performs well.

Note: Some people have luck changing their graphics from "Vulkan" to "DX12".